mjl99 Privacy Policy

Section 1

Information We Collect

mjl99 collects personal information from you in several ways — directly when you register and use the platform, automatically through your device and browser when you visit our website, and occasionally from trusted third-party sources as part of our identity verification and fraud prevention procedures. The types of information we collect fall into the following categories.

Registration & Account Information

When you create a player account on mjl99, we collect the information you provide during the registration process, including:

• Your full legal name as it appears on a government-issued identity document
• Date of birth (used to verify that you meet the 18+ age requirement)
• Email address and Bangladeshi mobile number
• Preferred username and encrypted account password
• Residential address (city, district, division — Bangladesh)
• Preferred currency (Bangladeshi Taka — BDT / ৳)

Identity Verification (KYC) Documents

As part of our mandatory Know Your Customer (KYC) process, we may collect copies or images of identity documents including your National ID Card (NID), passport, or driving licence. We may also request proof of address documents such as recent utility bills or bank statements. These documents are stored securely and used solely for identity verification, fraud prevention, and regulatory compliance purposes.

Financial & Payment Information

When you deposit or withdraw funds via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, or other supported payment methods, we record transactional data including:

• Payment method type and associated account identifier (e.g., mobile wallet number or bank account last four digits)
• Transaction amounts in BDT (৳)
• Date, time, and transaction reference numbers
• Deposit and withdrawal history

Full payment credentials (such as full card numbers or wallet PINs) are never stored on mjl99 servers. Payment processing is handled by certified third-party payment processors who maintain their own independent security standards.

Platform Usage Data

We automatically collect certain technical and behavioural data when you interact with the mjl99 platform, including:

• IP address and approximate geographic location (city and country level)
• Device type, operating system, and browser version
• Pages visited, games played, and session duration
• Betting and gaming history (games, stake amounts, outcomes)
• Login timestamps and frequency of access
• Referral source (how you arrived at the mjl99 website)

Communications Data

If you contact our support team via live chat or email ([email protected]), we retain a record of the communication including your messages, any attachments you send, and our responses. This data is used to resolve your query, maintain service quality, and identify recurring issues that can be improved.

Section 2

How We Use Your Data

mjl99 uses the personal data we collect for specific, clearly defined purposes only. We do not use your data for any purpose beyond what is described in this Privacy Policy without first obtaining your explicit consent. The primary purposes for which your data is used are set out in the table below.

Purpose	Data Used	Legal Basis
Account registration and management	Name, email, mobile number, date of birth, password	Contractual necessity
Identity verification (KYC) and age confirmation	KYC documents, date of birth, address	Legal obligation & contractual necessity
Processing deposits and withdrawals in BDT	Payment method details, transaction records	Contractual necessity
Fraud prevention and security monitoring	IP address, login data, device fingerprint, transaction patterns	Legitimate interest
Responsible gaming monitoring and intervention	Gaming history, session data, self-exclusion status	Legal obligation & legitimate interest
Customer support and dispute resolution	Communications data, account history	Contractual necessity
Platform analytics and performance improvement	Usage data, device data, session data	Legitimate interest
Promotional communications (opt-in only)	Email address, mobile number, gaming preferences	Consent

Marketing Communications

mjl99 will only send you promotional emails or SMS messages about offers, bonuses, seasonal promotions (such as those tied to BPL, IPL, Eid, or Pohela Boishakh), and new game releases if you have explicitly opted in to receive marketing communications during registration or via your account settings. You can withdraw your consent and opt out of marketing communications at any time by contacting [email protected] or by updating your communication preferences in your account profile. Opting out of marketing communications does not affect transactional messages such as deposit confirmations, withdrawal notifications, or security alerts — these are sent regardless of your marketing preference as they relate to the operation of your account.

Responsible Gaming Monitoring

mjl99 uses aggregated gaming behaviour data — including session length, betting frequency, stake escalation patterns, and deposit volumes — to monitor for signs of problem gambling. Where our automated systems or support staff identify behaviour consistent with gambling harm, we may proactively contact you to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion. This use of your data is in your interest and forms part of our commitment to player welfare. For more information, please visit our Responsible Gaming page.

Section 3

Data Sharing & Disclosure

mjl99 does not sell, rent, or trade your personal information to unaffiliated third parties. We share your data only in the specific, limited circumstances described below, and only to the extent necessary for each stated purpose.

Payment Processors

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and supported banks, we share relevant financial transaction data with certified payment processing partners. These partners are contractually bound to use your data solely for payment processing purposes and maintain their own industry-standard security certifications.

Identity Verification Providers

For KYC identity checks, we may share your submitted documents and personal details with specialist third-party identity verification providers. These providers are engaged solely to confirm the authenticity of your identity documents and verify that you meet the 18+ age requirement. They do not retain your data beyond the period required to complete the verification check.

Game Providers

When you play casino games or place bets on the mjl99 platform, your session and gameplay data is shared with the relevant game provider (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi) to the extent necessary to operate the game, record results, and calculate payouts. Game providers operate under their own independent privacy standards and are not permitted to use your data for any purpose beyond game operation.

Legal Disclosure

mjl99 may be required to disclose your personal information to law enforcement authorities, financial intelligence units, or other government bodies where we are legally compelled to do so — for example, in relation to an investigation into money laundering, fraud, underage gambling, or other illegal activity. We will disclose only the minimum information required to satisfy the legal obligation and will, where legally permitted, notify you that such a disclosure has been made.

Business Transfers

In the event that mjl99 undergoes a corporate restructuring, merger, acquisition, or asset sale, your personal data held by mjl99 may form part of the transferred assets. In such an event, you will be notified via the email address registered to your account prior to your data being transferred or becoming subject to a different privacy policy. You will retain the right to request deletion of your data at any time.

Section 4

Cookies & Tracking Technologies

mjl99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file that is stored on your device when you visit a website. Cookies allow the website to remember your preferences and actions over time, and to distinguish your session from those of other users.

Types of Cookies We Use

Cookie Type	Purpose	Required?
Strictly Necessary	Session management, security tokens, login authentication, CSRF protection	Yes — cannot be disabled
Functional	Remembering your language preference (English), display settings, and saved payment method type	Optional
Analytics	Tracking pages visited, session duration, error rates, and game performance metrics to improve the platform	Optional
Performance	Load balancing and CDN routing to ensure fast page delivery for users in Dhaka, Chittagong, Sylhet, and other regions	Yes — essential for service delivery

Managing Your Cookie Preferences

You can manage or disable non-essential cookies at any time through your web browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary or performance cookies may affect your ability to log in, maintain a session, or access certain features of the mjl99 platform. Disabling analytics or functional cookies will not prevent you from using the platform but may result in a less personalised experience.

Local Storage & Session Storage

In addition to cookies, mjl99 may use browser local storage and session storage to temporarily hold data required for platform functionality, such as your current game session state or active promotion display preferences. This data is stored on your device only and is not transmitted to third parties. Session storage data is cleared automatically when you close your browser tab or window.

Section 5

Data Retention

mjl99 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with applicable legal and regulatory obligations, and to resolve any disputes that may arise in connection with your account. The following retention periods apply to the primary categories of data we hold.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Contractual obligation, dispute resolution
KYC identity documents	Duration of account + 5 years after closure	Regulatory compliance, fraud prevention
Financial transaction records (BDT)	7 years from transaction date	Financial record-keeping obligations
Gaming and betting history	Duration of account + 3 years after closure	Responsible gaming monitoring, dispute resolution
Support communications	3 years from date of communication	Service quality, dispute resolution
Self-exclusion records	Duration of exclusion + 5 years	Player protection obligations
Marketing consent records	Until consent is withdrawn + 2 years	Proof of consent
Analytics and usage data (anonymised)	Up to 26 months (anonymised after 6 months)	Platform performance improvement

When the applicable retention period has elapsed, your personal data will be securely deleted or irreversibly anonymised so that it can no longer be linked to you as an individual. Anonymised, aggregated data (such as platform-wide statistics on game popularity or average session length) may be retained indefinitely as it cannot be used to identify any individual player.

Account Closure and Data Deletion

If you close your mjl99 account voluntarily, your active account data will be deactivated immediately. However, certain categories of data — particularly financial transaction records and KYC documents — will be retained for the periods specified above in order to comply with applicable financial record-keeping requirements. You may request a copy of the data we hold about you at any time by contacting [email protected], even after account closure, subject to the retention periods above.

Section 6

Security Measures

mjl99 takes the security of your personal data seriously and employs a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. While no online platform can guarantee absolute security, we continuously review and improve our security practices to maintain a high standard of data protection.

Technical Security Controls

• SSL/TLS Encryption: All data transmitted between your device and the mjl99 platform is encrypted using industry-standard TLS 1.2 or higher protocols. Our SSL certificate is maintained and renewed without interruption.
• Password Hashing: Account passwords are stored using one-way cryptographic hashing with salting. mjl99 staff cannot view your password — only a hashed representation is stored.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication is available and strongly recommended for all player accounts. 2FA adds a second layer of security to your login process.
• Database Encryption: Sensitive personal data fields within our database — including identity document data and payment method identifiers — are encrypted at rest.
• Access Controls: Access to player personal data within mjl99's internal systems is restricted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Intrusion Detection: Our platform infrastructure is monitored continuously for suspicious activity, unauthorised access attempts, and anomalous behaviour patterns.

What You Can Do to Stay Secure

• Use a strong, unique password for your mjl99 account that is not shared with any other online service
• Enable OTP two-factor authentication on your account
• Never share your login credentials with anyone, including family members
• Log out fully after each session, especially on shared or public devices
• Contact [email protected] immediately if you suspect unauthorised access to your account

Section 7

Your Privacy Rights

As a registered player on mjl99, you hold a number of rights in relation to the personal data we hold about you. These rights are described below, along with guidance on how to exercise each one. All requests should be directed to [email protected] and will be acknowledged within 3 business days. We aim to resolve all data rights requests within 30 calendar days of receipt.

Right of Access

You have the right to request a copy of the personal data that mjl99 holds about you. This is sometimes called a Subject Access Request (SAR). Upon receiving your request, we will provide you with a summary of your registered personal details, KYC status, payment history, gaming history, and any support communications we hold on your account. There is no fee for a standard access request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay. For most account details, you can update your information directly through your account profile. For changes to your legal name or date of birth (which require supporting documentation), please contact [email protected].

Right to Erasure

You have the right to request that mjl99 delete your personal data in certain circumstances — for example, if you close your account and the data is no longer needed for the purpose for which it was collected. Please note that this right is subject to our legal obligations to retain certain categories of data (such as financial transaction records and KYC documents) for the periods specified in the Data Retention section above. We will delete all data that is not subject to a legal retention obligation.

Right to Restrict Processing

In certain circumstances — for example, if you contest the accuracy of data we hold, or if you object to how we are processing it — you have the right to request that we restrict our use of your data to storage only while the matter is resolved. Please contact [email protected] to submit a restriction request.

Right to Data Portability

You have the right to receive a copy of the personal data you provided to mjl99 in a structured, commonly used, machine-readable format (such as CSV). This right applies to data processed on the basis of your consent or contractual necessity. To submit a data portability request, please contact [email protected].

Right to Withdraw Consent

Where mjl99 processes your data on the basis of your consent — most notably for marketing communications — you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any processing that took place before the withdrawal. To withdraw marketing consent, contact [email protected] or update your communication preferences in your account settings.

Section 8

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or the way in which mjl99 handles your personal data, please contact our support team in the first instance. We take all privacy-related concerns seriously and are committed to resolving them fairly and transparently.

Primary Contact

Email: [email protected]
Response time: within 12 hours (Bangladesh Standard Time — BST, UTC+6)
Live chat: available 24 hours a day, 7 days a week

Complaints Process

If you submit a privacy complaint to mjl99 and are not satisfied with our response, or if we fail to respond within 30 calendar days, you may escalate the matter to an independent dispute resolution body or seek legal advice. mjl99 is committed to cooperating fully with any legitimate regulatory or legal process arising from a privacy complaint.

Updates to This Policy

mjl99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make material changes to this policy, we will notify you via your registered email address and by posting a prominent notice on the mjl99 platform. The updated policy will display the revised effective date at the top of the page. Your continued use of the mjl99 platform following notification of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

This Privacy Policy was last reviewed and updated on 1 January 2026. If you have any questions about any aspect of this policy, please do not hesitate to contact us at [email protected] — we are here to help 24/7.